Job satisfaction and service quality gap in public universities in the east coast of Malaysia

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dc.contributor.authorWan Norhayati Mohamed
dc.date.accessioned2011-12-17T14:50:19Z
dc.date.available2011-12-17T14:50:19Z
dc.date.issued2002-07
dc.description.abstractThe increasing number of public and private university indicates that the competition in the higher education industry in Malaysia is becoming volatile. In order to compete effectively in the marketplace, an educational institution needs to differentiate itself from their competitors. Similar to other firms in service sector, perhaps, the only way the higher education institutions can differentiate themselves from their competitors is through delivering high quality service.en_US
dc.identifier.urihttp://hdl.handle.net/123456789/1033
dc.language.isoenen_US
dc.publisherFakulti Pengurusan Ekonomien_US
dc.relation.ispartofseries;HF 5549.5 .J63 W3 2002
dc.subjectHF 5549.5 .J63 W3 2002en_US
dc.subjectWan Norhayati Mohameden_US
dc.subjectTesis FPE 2002en_US
dc.subjectJob analysisen_US
dc.subjectEmployee motivationen_US
dc.subjectJob satisfactionen_US
dc.subjectEmployee attitude surveysen_US
dc.titleJob satisfaction and service quality gap in public universities in the east coast of Malaysiaen_US
dc.typeThesisen_US
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