The influence of nurses' quality of work life on life satisfaction and service quality
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Date
2013-06
Authors
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Journal ISSN
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Publisher
Terengganu: Universiti Malaysia Terengganu
Abstract
It is the aim of the Malaysian government to deliver high-quality health-care service to the society. However, the health-care industry is facing high job turnover and shortage of experienced staff. Insufficient experienced staff can lead to low health-care service quality. In a situation where the industry is facing a shortage of trained and experienced nursing staff, it is important to ensure that the current work force is able to deliver high-quality service.
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Keywords
RT 82 .W3 2013, Wan Norhayati Mohamed, Tesis FPE 2013, Nurses -- Life skills guides