SOFTWARE CERTIFICATION MODEL BASED ON PRODUCT QUALITY APPROACH
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Date
2008
Journal Title
Journal ISSN
Volume Title
Publisher
Journal of Sustainability Science and Management
Abstract
In this information age, most businesses are highly dependent on the availability ofiCT
services, especially in software application components. The interest in the acquisition of a high
quality software has increased among various stakeholders. However, some pertaining problems are
still being debated such as: (i) determining the quality ofsoftware product; (ii) defining mechanism
for assessing software product quality; (iii) ensuring and offering software quality guarantee; and
(iv) ensuring the continuous improvement ofquality ofsoftware product. Users are concerned with
the quality of software delivered and they expect the software to be in good quality and meet their
prescribed standard. Therefore, a practical mechanism for assessment and certification is required to
resolve these uncertainties. Findings from previous empirical study conducted in Malaysia agreed
that with certification embedded and granted to the software might resolve the uncertainties and
suspicion on the status and standing of software product. Based on survey and literature findings,
main quality attributes have been identified which are crucial to the proposed certification
framework. Two distinct models of certification are developed i.e. SCtM_prod and SPAC based
on product and process quality approaches respectively. This paper focuses on software certification
model based on product quality approach.
Description
Keywords
Software certification model, product quality approach