Browsing by Author "Mohamad Reeduan Mustapha"

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    Lean six sigma and internal auditing as a new paradigm for performance improvement
    (Terengganu: Universiti Malaysia Terengganu, 2016, 2016-07) Mohamad Reeduan Mustapha
    Lean Six Sigma (LSS) has become one of the most popular standards of quality in many multinational organizations. In the current changing market scenarios, where the effects of globalization are having a greater impact on the global market, the business market feels challenged and, therefore, seeks perfection in all operational matters.
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    Total quality management in the small and medium sized manufacturing companies in Malaysia
    (Terengganu: Universiti Malaysia Terengganu, 2011-08) Mohamad Reeduan Mustapha
    Total Quality Management (TQM) is practiced by many business organizations around the world. This study is an attempt to examine the concept of TQM and the level of awareness and practices in the Malaysian Small and Medium Enterprises (SMEs). The main objective of this study is to obtain a TQM principles and practices model for SMEs in the manufacturing sector. The descriptive analyses were carried out to summarize the sample profile of respondents and to describe the respondents’ perception toward TQM principles, employee satisfaction and product quality. The inferential analyses were initially performed to answer research objectives and hypotheses of the study.