The determinants and impacts of container logistics service quality (CLSQ) on customer service retention :

Please use this identifier to cite or link to this item: http://umt-ir.umt.edu.my:8080/handle/123456789/5220

Title:	The determinants and impacts of container logistics service quality (CLSQ) on customer service retention :
Other Titles:	an empirical study on container haulage industry in Malaysia
Authors:	Norhayati Syariff
Keywords:	TA 1215 .N6 2015 Norhayati Syariff Tesis PPPPM 2015 Containerization Freight and freightage
Issue Date:	Jun-2015
Publisher:	Terengganu: Universiti Malaysia Terengganu
Series/Report no.:	TA 1215 .N6 2015;
Abstract:	The rapid evolution in maritime globalisation derives a new "state of the art" in handling maritime cargo deliveries. It poses significant challenges to the container haulage industry in catering the requests of the manufacturers (customers).
URI:	http://hdl.handle.net/123456789/5220
Appears in Collections:	Pusat Pengajian Perniagaan dan Pengurusan Maritim

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