Browsing by Author Ooi Jo Yin
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| Issue Date | Title | Author(s) |
|---|---|---|
| 2012 | Customers reaction towards service failure and service recovery in Indian Muslim (Mamak) restaurants of Penang Island | Ooi Jo Yin |
| Issue Date | Title | Author(s) |
|---|---|---|
| 2012 | Customers reaction towards service failure and service recovery in Indian Muslim (Mamak) restaurants of Penang Island | Ooi Jo Yin |