Please use this identifier to cite or link to this item:
http://umt-ir.umt.edu.my:8080/handle/123456789/5220| Title: | The determinants and impacts of container logistics service quality (CLSQ) on customer service retention : |
| Other Titles: | an empirical study on container haulage industry in Malaysia |
| Authors: | Norhayati Syariff |
| Keywords: | TA 1215 .N6 2015 Norhayati Syariff Tesis PPPPM 2015 Containerization Freight and freightage |
| Issue Date: | Jun-2015 |
| Publisher: | Terengganu: Universiti Malaysia Terengganu |
| Series/Report no.: | TA 1215 .N6 2015; |
| Abstract: | The rapid evolution in maritime globalisation derives a new "state of the art" in handling maritime cargo deliveries. It poses significant challenges to the container haulage industry in catering the requests of the manufacturers (customers). |
| URI: | http://hdl.handle.net/123456789/5220 |
| Appears in Collections: | Pusat Pengajian Perniagaan dan Pengurusan Maritim |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| TA 1215 .N6 2015 Abstract.pdf | 1.01 MB | Adobe PDF | View/Open | |
| TA 1215 .N6 2015 FullText.pdf Restricted Access | 54.09 MB | Adobe PDF | View/Open Request a copy |
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