THE ROLE OF ORGANIZATIONAL COMMITMENT ON TRAINING AND DEVELOPMENT AND ITS IMPACT ON PRODUCTIVITY OF JORDANIAN SHIPPING COMPANIES

Abstract

Shipping companies in Jordan have recently faced a decline in productivity, yet the specific reasons behind this trend remain unclear. While various studies have examined productivity challenges in Jordanian companies, little research has focused on the shipping sector. This study investigates the role of training and development (TD) in enhancing productivity by examining four key dimensions: training and development needs (TDN), training and development design (TDD), training and development program implementation (TDPI), and training and development program evaluation (TDPE). Additionally, it explores organizational commitment (OC) as a moderating factor. A quantitative research approach was adopted, utilizing a self- administered survey through simple random sampling. Based on Social Security Corporation (SSC) data, the total number of employees in Jordanian shipping companies is 250, from which a sample of 152 employees was selected. After excluding five incomplete responses, 147 valid questionnaires were analysed. The collected data were processed using Partial Least Squares-Structural Equation Modelling (PLS-SEM) to assess the relationships between TD and productivity. The findings reveal significant positive relationships between TDN, TDD, TDPI, TDPE, and productivity. Moreover, OC was found to moderate the relationship between TDD and productivity, suggesting that committed employees respond better to well- structured programs. However, OC did not significantly moderate the relationships between productivity and the other TD dimensions. These findings underscore the importance of well-designed TD programs and fostering OC to enhance productivity in Jordanian shipping companies.